- what information we may collect about you;
- how we will use the information we collect about you;
- whether we will disclose your details to anyone else;
- when we may use your details to contact you;
- your choices regarding the personal information you have provided to us.
What we collect
We may collect, store and use the following kinds of personal information:
- Your Name
- Your contact information including email address, phone number and home address
- Demographic information, such as postcode, preferences and interests
- Website usage data
- Other information relevant to client enquiries
- Other information pertaining to special offers and surveys
How we use your information
Collecting this data helps us understand our customer’s needs, enabling us to deliver improved products and services.
Specifically, we may use the data:
- For our own internal records.
- To improve the products and services we provide.
- To contact you in response to a specific enquiry.
- To customise the website for you.
- To send you promotional emails about products, services, offers and other things we think might be relevant to you.
- To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
- To contact you via email, telephone or mail for market research reasons.
- to the extent that we are required to do so by law.
- in connection with any legal proceedings or prospective legal proceedings.
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information about how many people use the website and what pages they tend to visit.
- Analyse our web traffic using an analytics package – Aggregated usage data helps us improve the website structure, design, content and functions.
- Identify whether you are signed in to our website – A cookie allows us to check whether you are signed in to the site.
- Test content on our website – For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
- Store information about your preferences – The website can then present you with the information you will find more relevant and interesting.
- To recognise when you return to our website – We may show your relevant content, or provide the functionality you used previously.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
To learn more about cookies and how they are used, visit All About Cookies.
Storage and Security of your Data
The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We are committed to ensuring that your information is secure. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the ‘jhoque.com’ domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Controlling information about you
When you fill in a form or provide your details on our website, you will see one or more options allowing you to:
- Opt-in to receive marketing communications from us by email, telephone, text message or post.
- Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, at any time, using any of the methods below:
- Click an unsubscribe link in emails. (All our email newsletters include unsubscribe instructions)
- Use our website contact form.
- Send an email to firstname.lastname@example.org.
- Write to us at the address below.
Access to Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
16 Hillingdon Hill